Who We Are

Gryvo Hlexe operates as an educational platform focused on budget investing and financial literacy. We're based in Chilliwack, British Columbia, and we serve individuals across Canada who want to better understand personal finance without the confusing jargon.

Our registered address is 5352 Vedder Rd, Chilliwack, BC V2R 3S7, Canada. You can reach us at +16135253112 or support@gryvohlexe.info with any questions about how we handle your data.

Information We Collect

We collect different types of information depending on how you interact with our site. Here's what we gather and why:

Information You Give Us Directly

When you fill out our contact forms, sign up for learning programs, or reach out for support, you share things like your name, email address, phone number, and sometimes details about your financial goals. We need this to respond to your requests and provide the services you're asking for.

Automatically Collected Data

Like most websites, we automatically collect certain technical information when you visit:

• Your IP address and general location (city/province level, not your exact address)
• Browser type and version, operating system
• Pages you visit on our site and how long you spend on them
• The website you came from before landing on ours
• Device information like screen size and whether you're on mobile or desktop

This helps us understand how people use our site so we can make it better. And honestly, it helps us catch technical problems before they become bigger issues.

How We Use Your Information

We're not in the business of collecting data just to have it. Everything we collect serves a specific purpose:

• Responding to your inquiries and providing the educational content you requested
• Sending you information about learning programs if you've signed up for them
• Improving our website based on how visitors navigate and interact with content
• Meeting legal obligations under Canadian privacy laws, including PIPEDA
• Protecting our site from spam, fraud, and security threats
• Analyzing which topics interest our audience most so we can create better resources

Legal Basis for Processing (PIPEDA Compliance)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), we need a valid reason to collect and use your data. Here's our legal basis:

• Consent: When you fill out a form or contact us, you're giving us permission to use that information to help you
• Contractual Necessity: If you enroll in a program, we need your information to deliver what you signed up for
• Legal Obligation: Sometimes we're required by law to keep certain records
• Legitimate Interest: We have a reasonable business need to analyze site usage and prevent fraud

You can withdraw your consent at any time by contacting us. Just know that if you do, we might not be able to continue providing certain services.

Who We Share Information With

We keep your data pretty close to the chest, but there are a few situations where we share it with others:

Service Providers

We work with companies that help us run our website and deliver our services. This includes:

• Web hosting providers who keep our site running
• Email service providers when we need to send you program updates
• Analytics tools that help us understand site traffic (like Google Analytics)
• Payment processors if you enroll in a paid program

These companies only get the information they need to do their job, and they're required to protect it.

Legal Requirements

If we're legally required to share information (like responding to a court order or government request), we'll do so. We'll also share information if we believe it's necessary to prevent fraud or protect someone's safety.

Business Transfers

If Gryvo Hlexe is ever sold or merged with another company, your information would be part of that transfer. We'd notify you beforehand if this happens.

Your Privacy Rights

Canadian privacy law gives you several rights over your personal information. Here's what you can do:

Access Your Information

You can request a copy of all the personal data we have about you. We'll provide it in a readable format within 30 days.

Correct Inaccurate Data

If something we have on file is wrong, let us know and we'll fix it. This is especially important for contact information.

Request Deletion

You can ask us to delete your personal information. We'll do so unless we have a legal reason to keep it (like tax records or contractual obligations).

Object to Processing

If you don't want us to use your information for certain purposes (like analytics), you can object. We'll respect that request where possible.

Data Portability

You can request your data in a format that's easy to transfer to another service.

How We Protect Your Information

Security isn't just a checkbox for us. We take several measures to keep your data safe:

• Our website uses SSL encryption (that's the "https" you see in the address bar)
• We limit access to personal information to employees who need it to do their jobs
• Our servers are protected by firewalls and regular security updates
• We don't store credit card information on our servers (payment processors handle that)
• We regularly review our security practices and update them as needed

That said, no system is 100% secure. If we ever experience a data breach that affects your information, we'll notify you promptly and tell you what happened and what we're doing about it.

Cookies and Tracking Technologies

We use cookies (small text files stored on your device) to make our website work better. Here's what they do:

• Essential Cookies: These are necessary for the site to function. They remember your session so you don't have to log in on every page.
• Analytics Cookies: These help us understand which pages are popular and where people tend to leave the site.
• Preference Cookies: These remember your settings so you don't have to adjust them every time you visit.

You can disable cookies in your browser settings, but some parts of our site might not work properly if you do.

Data Retention

We don't keep your information forever. Here's how long we typically hold onto different types of data:

• Contact form submissions: 3 years after your last interaction with us
• Learning program records: For the duration of your enrollment plus 2 years
• Website analytics: 12 months
• Financial records: 7 years (required by Canadian tax law)
• Marketing communications: Until you unsubscribe, then we remove you within 10 days

After these periods, we securely delete the information. In some cases, we might keep anonymized data for statistical purposes, but it won't be linked back to you.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 16 years old. If you're a parent and you think your child has given us their information, please contact us immediately and we'll delete it.

International Data Transfers

We're a Canadian company and we primarily store data in Canada. However, some of our service providers (like web hosting companies) might store data in the United States or other countries.

When data is transferred outside Canada, we make sure those companies provide adequate protection. This usually means they've signed agreements that meet Canadian privacy standards or they're certified under recognized privacy frameworks.

Changes to This Policy

We update this privacy policy from time to time. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top.

If the changes affect how we use information we've already collected, we'll email you (if we have your email address) to let you know. Continuing to use our site after we post changes means you accept the new policy.

Third-Party Links

Our website might include links to other sites that we think you'll find useful. We're not responsible for the privacy practices of those sites. When you click on an external link, you're leaving our site and entering a space governed by someone else's policies.

We recommend reading the privacy policy of any site you visit, especially if you're sharing personal information there.